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Cancellation Policy

If you have booked a 1:1 session, the cancellation notice is 48 hours for a full refund or change of booking. If the notice is more than 24 hours, you will be reimbursed for half of your booking fee. If the notice is less than 24 hours, regrettably there will be no reimbursement of funds as it is unlikely your slot will be filled.

If you have booked a course, you must give at least 72 hours' notice to move to another set of courses or cancel your place. If you give more than 48 hours' notice you will have half of your booking fee reimbursed. Regrettably, I am unable to reimburse cancellations of less than 48 hours for courses as it is unlikely your space will be filled. 

Should you need to cancel for medical reasons for yourself or your pup, every effort will be made to find a suitable alternative. This may mean completing a 1:1 session remotely (via Zoom) or completing a catch-up 1:1 in place of a class. Only one catch-up will be offered per course and documentation of medical reasons may be requested.

The above cancellation policy includes cancellations for Covid.

Should the trainer need to cancel a training session for any reason, every effort will be made to give as much notice as possible. If less than 24 hours’ notice is given for a 1:1 session, you will be provided with the option of a full refund or an alternative date and time. If a class session is cancelled participants will be offered an alternative date for the class or a 1:1 session to cover the material if they are unable to attend the rescheduled date.

Cancellation Policy updated 10th February 2022

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